Call Rule Action: Play Recording

    Synclio‘s Play Recording call rule action simply plays a recording for your callers. It can be used only as the main call rule action. You can’t use it as a follow-up action, but can include any of these as follow-up actions. Dial Team Member Dial Team Dial Phone Number Go To Voicemail Send To Live Receptionist […]

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    Call Rule Actions Without Follow-Up

    Follow-up actions help ensure you don’t miss calls. Synclio, by default, generates a follow-up action for every main action you assign. Of course, you can also customize your follow-up actions. Some call rule actions don’t have follow-ups: Dial Phone Number: This action has End Call as the default follow-up action. This call rule action assumes the […]

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    Call Rule Action: Return To Main Menu

    The Return to Main Menu option helps callers navigate a Nested Phone Tree. As the name suggests, it is used to return to the main menu of a nested phone tree from one of the submenus. This allows your customer to explore different parts of your phone tree, and the services they provide, without having to call […]

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    Call Rule Action: Dial Phone Number

    The Dial Phone Number call rule action forwards your calls to a number you specify. This rule can be used independently, as a part of another action like a phone tree, or as a follow-up action. Here’s how to activate it: 1. Log in to your Synclio account and go to Setup. 2. Choose Numbers & Rules from […]

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    Call Rule Action: Play Recording

    The Play Recording call rule action simply plays a recording for your callers. This can be useful after hours, during a period of transition like a move, or other times when you know your employees won’t be available. The recording can let your callers know your business hours, when you’ll be open again, or any other […]

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    Dial Team Member versus Dial Team

    Synclio offers a variety of call rule actions for your business. Dial Team Member and Dial Team are two such actions: The Dial Team Member call rule action will connect the customer to the specified team member. If the team member is not able to answer the call, the default follow-up action is to forward […]

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    Call Rule Action: Dial Team

    Synclio‘s Dial Team was developed for teams that receive a lot of calls, or that have several members who are all responsible for fielding calls. It works like this: A call goes to the first team member, A. If A doesn’t pick up after a specified number of rings, the call goes to the next member, […]

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    Local versus Toll-Free Numbers

    Synclio allows you to choose between a local and a toll-free number. Toll-Free Number: When toll-free (sometimes called 800) numbers are in use, the customer calling you will not be charged for the call no matter where they call from. The charge for the call is picked up by your business. With an toll-free number, your business […]

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    Call Rules

    Call rules form the basis the Synclio business phone system. A call rule is a time parameter with corresponding actions for handling calls received during that period.  A call rule generally requires you to configure the following: Name of the call rule. Assigning a name to your call rule ensures easy identification in the future. The time period of the […]

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    Creating a Nested Phone Tree

    A Nested Phone Tree in Synclio consists of one or more Phone Trees within a main Phone Tree, allowing you to reflect your full organisational structure and include all desired options for your callers. This enables your customers to interact with a menu using the keypad of their phones through IVR (Interactive Voice Response) and may be more extensive than […]

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