With Synclio, you can choose how many rings will elapse before a call rule action is triggered. For example, you can decide how many rings it takes for a call to go to the next available team member, or to voicemail. In general, we think three rings are ideal:
- Having only one or two rings gives your agent very little time to answer the call before the follow-up action kicks in.
- More than three rings can frustrate your customers, make them think there is no one to answer the call, or cause your mobile carrier to take action before Synclio can.
- Three rings gives plenty of time for your agent to answer the call without keeping your customers waiting too long.
That said, three rings is just a rule of thumb. We encourage you to configure your various call rules and actions according to the specific needs of your business.